WORKING EXPERIENCE AS:
- Owner of my own practice
- Administrative Employee with Insurance brokers, Banks and the Federal Gov't of Justitie.
- Tele-operator in Contact centres
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SKILLS:
- Multilingual: Flemish Mothertongue / English high level / French fluent/ Italian
passive knowledge + German notions.
- Pleasant phone voice, good communicator, friendly, helpful
- Computer handy: Office 365 - Windows 10 - touch typing.
- Service minded, mature, correct, coachable, punctual, creative and eager to learn.
- Accustomed to matters of discretion and deontologie.
- Work well in team as well as alone.
STUDIES: see > BIO page
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Core qualities:
Hands-on mentality / Problem solving way of thinking / Visonary / Efficient / Practical / Motivated / Open
Minded / Out of the box thinking / Good coordinator / Improvisational talent / Versatile / Articulate /
Language talent / Organising talent / Resourceful.
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RELEVANT EXPERIENCE:
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2020 Obtained a licence (Proof of Experience) "Ervaringsbewijs" as Trainer / Instructor-Teacher for Companies and Organisations
2018 Broke my wrist on the 4th of February and was "out" on sick leave for 6 months.
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2016-2017 Worked via Recrewtment interim with 24Plus at the Helpdesk of the KBC Online Banking.
We learn to work with all the applications of the bank on all sorts of apparatusses and solve all the possible technical problems the
customers might encounter using them.
2016 Followed a full time VADB course to become a "Commercieel Medewerker Binnendienst" (Back office Employee), were we
learned burotics, languages, sales, marketing and administrative tasks. From 23 May til 10 October 2016
​​​2014-2015 Owner of “All Well Spirited” practice specialised in complementary healt care
Prospection, maintaining customer contacts, marketing, running the practice/cabinet.
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2013-2014 Sabatical to figure out what I wanted (opening my own cabinet in complimentary care) and studying the necessary courses and skills
required to run my own business such as Business Management, Wellness Management, hand reflexology, and within the TCM
(Traditional Chinese Medicine), I learned, the "Oriental facial diagnosis", the knowledge of the meridians and the influence of food
on the organs, energy treatment, meditation and trance travel.
2010-2013 Teleoperator with OCC 24+ (Outbound Contact centre of KBC bank)
Outbound calls; arranging meetings with customers and conducting surveys.
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2009 Supporting employee with International Claim-adjusters AVUS Automotive
Temporarily contract to solve their backlog. File management, maintaining phone contacts with garages an insurers.
Keeping lists of fees, dealing with correspondence and welcoming visitors.
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2007-2008 Office Management employee with the Bank of India. Assistance to the full start-up of their 1st branch office in Belgium
located in the Diamond Trade Centre. Money transfers from Hong Kong to New York, correspondence and translations,
managing invoices, follow up of suppliers, and hiring new personnel.
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2003-2007 Functionary at the Registry of the Court of Commerce – under the Federal Gov't of Justice
Delivering proof of non-bankruptcy, answering phone enquiries, file sightings, research, file management, correspondence,
prepare court sessions, address customers on the phone and at the counter. Train colleagues to work with Office/Word.
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1996-2001 Phone operator with SNT (former: Marien & Gybels, presently IPG)
Got trained during a six weeks internship at Klingel in the Netherlands (Capelle a/d IJsel near Rotterdam) before starting at the
Belgium office where I worked at the Customer service and the Sales dept under the surveillance of Mrs Conny
Voesenek and the late Mrs Rita Geldhof. After a couple of months I was allowed to train new recruits and do the follow up.
I also worked at the Data-Entry department to deduplicate addresses. Next to this I worked at a variation of inbound tasks,
taking orders, giving customer service, and operating helpdesks for many other customers of Marien & Gybels. Among others;
Base, Corona Insurances, Global Calling Card, an information desk for the government and many others.
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1982-1990 Employee / Receptionist with Anglo-Belge Insurance brokers
Administration; production of policies, specialisation of diamond insurance.
Operating the switchboard, receiving customers, handling correspondence,
delivering airfreight policies in the Diamond Trade Centre.
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VOLUNTARY WORK:
1) Integration-coach to help New Belgians integrate, help them with their Flemish and explore our Belgian culture.
Stopped 30th June 2019.
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2) Community work in Berchem, since 2015 where all citizens help eachother in a moneyless trade system. I organized a Handicraft group,
some guided walks and in Februari 2020 we plan to start a Qi Gong Group also under my guidance.
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VARIOUS
Seek parttime work (20 to 25hrs p/week) but am flexible and accept occasional fulltime work. Hours can be discussed.
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Prepared to learn through Professional internship (IBO).
You can profit from the Government's benefit for employers, when employing older employees:
"Doelgroepvermindering 55+". see website VDAB: https://www.werk.be/online-diensten/doelgroepverminderingen
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Looking forward to get to know you and your company.
Kind regards,
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Lilith Kenis - Berchem - 0491 34 30 03 - lilith.kenis @ gmx.com
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